Return and Refund Policy

Thank you for shopping at Silkora

We want you to be completely satisfied with your purchase. However, we do not offer returns or refunds unless there is a manufacturing defect with the product. In such cases, we will issue a refund.

Eligibility for Refunds:

• Refunds are only issued if the product has a manufacturing defect.

• To be eligible for a refund, you must notify us within 14 days of receiving the order. After this period, no return requests will be accepted.

Return Conditions:

• The product must be returned in the same condition as you received it, with all original packaging and tags intact.

• Please ensure that the product is not used, damaged, or altered in any way.

How to Request a Refund:

1. Contact our customer service team on our instagram DMs within 14 days of receiving your order to initiate the refund process.

2. Provide details of the manufacturing defect and include photos if possible.

3. Once approved, you will be provided with instructions on how to return the product.

Refund Process:

• Once we receive the returned product and verify the condition, we will process your refund.

• Refunds will be issued to the original method of payment.

• Please allow up to 14 business days for the refund to be reflected in your account.

Contact Us:
If you have any questions or need assistance, please contact our customer service team at Instagram DMs